![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I would expect from all the advertisement about sharing the love I would have received better attention and care.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The cost $499.28.In these times when customer service should be top notch, I am surprised to receive such poor customer service. It turns out nothing was wrong with the transmission but he did find engine coolant leaking from the lower radiator hose at the thermostat housing. Since the manager said I might have a transmission issue. This was a dramatically different story than what I was told November 29th.Secondly, I took the car to a transmission dealer recommended by my local BBB. Since I drive less than 50 miles a week, I was told I should not rush to have them done. They found nothings serious with the brakes. Thankfully, the manager did not charge me for any work done that day.Postscript DecemDue the poor service and lack of trust I took the car to someone I know and trust regarding the brakes. ![]() Oddly, If - had called me in the morning, I would have okayed the repairs as listed above, thats how must trust I had in your company. Over the years I have purchased three Subarus in cash, but have never been treated so poorly by the service department. I had arranged to be in my office all day Nov 29th but needed to be on call the rest of the week.4:37 pm, I heard from the manager, but by this time I was on my way to pick up the car since I needed transportation the next day and I had no clear answer as to my servicing needs.Upon my arrival, I learned that I had many issues with the car:Coolant $547.07 Cabin Air Filter Housing Disinfect$170.55 Exhaust System$288.85 ********** and/or Fluid Leaks $1694.74 Tire rotation$26.60 Brake Linings front$532.24 Brake Linings rear$532.24 Granted, I purchased my car in 2010 and I have been diligent with repairs, but time has elapsed. Again, I left a message.4:22 pm, I called again and was able to speak to a woman, - who later told me was the Manager of the ******************* She said she would look into the problem and call me back.By this hour, I was frantic since employment hinders upon use of my car for work. I left a message, and heard nothing.3:38 pm, I received a text with an attachment which I could not read on my phone.4:20 pm, I called to find out the details. At noon I had not heard from - so I called at 12:56 pm to inquire. I asked to be contacted by 1:30 pm that day to learn about the car needs and to arrange transportation if the car would not be ready. He assured me they would get back to me with answers. The Service representative, - was cordial and took down my information regarding the smell of gas when idling, to replace the cabin filter and check the automatic starter that was not working. I brought my car in at 7:30 am to the Open Road Subaru in *****, **. ![]() I have been a loyal Subaru customer until Dec 29th. ![]()
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